FAQs

We're making these changes to manage our costs better, improve recycling, and ensure we're doing the best for our environment and community.

Your general waste and recycling will be collected on alternate weeks. Week one general waste, week 2 recycling). If you wish, you can opt-in for a chargeable garden waste service collected every two weeks. The service will operate as a chargeable, fortnightly collection of garden waste from kerbside properties normally running annually between 5 February until 15 December.

We'll collect food waste every week. An internal kitchen caddy with lockable lid will be provided for your food waste, as well as an external caddy that you transfer it to for collection. For garden waste like garden clippings, you can choose to join our service for an annual fee of £80, and we'll collect it fortnightly.

We'll ensure you're notified in advance about any changes or updates through our website, newsletter, and social media. Please also keep an eye out for our service information leaflet, which will be delivered ahead of the service changes coming in. This will contain information about changes to your service including what day to place your bins out.

We're aiming to reduce general waste and boost recycling in our borough. We believe these changes will help us all be more conscious about separating and recycling our waste.

We will continue to provide an assisted bin collection service for residents whose disability or illness prevents them taking their bins the kerbside, and who have nobody in their household who can do this.

If you are using the recycling service and placing all your recyclables into your blue bin, you should have plenty of room in your general waste bin for the few items that cannot be collected at the kerbside by the recycling teams. Further information on what can be recycled is available on the council website (Waste and recycling | Thurrock Council).

You should already have a brown bin for garden waste, if you don’t already have one, one will be provided as part of your annual subscription.

You will be able to join quickly and conveniently online. We will provide information prior to the service going live.

Yes. Please contact the council to ask about our assisted collection service.

Every year a permit in the format of a sticker will be sent out to you that is applied to your green waste bin. Permits are colour coded so the collections teams can identify that you have a live subscription.

Yes. The recycling teams will collect your excess recycling.

No. Only general waste that is in your bin will be collected. If you regularly have excess general waste and need advice on how you can recycle more, please visit our website for more information. Alternatively, please use the Linford Household Recycling Site.

Grass cuttings, prunings, leaves, cut flowers, clean straw, or hay & branches under 10cm in diameter. No compostable bags, bio-degradable bags or any kind of bag or sack.

You can recycle all types of solid food waste if you remove the packaging. This includes eggshells, bones, and teabags. For more information, please visit the council's website (Waste and recycling | Thurrock Council).

A roll of liners will be provided as a one off when the service starts. These will be delivered at the same time as your internal and external food waste caddies.

Whilst every precaution is taken to ensure minimum disruption, there will always be some level of disruption when making changes. Please bear with us whilst the new services bed in.