Customer reference number:
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Your name:
Your address:
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Is the grant address different from the above?
Customer Feedback
How did you find out about Disabled Facilities Grants?
Did you know who to contact regarding your grants application?
How informed did you feel about the grants process whilst processing your application?
Were you informed at the outset that the grant would be means tested?
How well did the Grants Officer explain the process to you?
Was the Grants Officer who assisted you?
Did you require support to complete your application?
Did the Grants Officer support you to complete your application form?
Was advice given to you regarding contacting Contractors?
How well did you understand what the proposed works should involve?
Were you treated fairly throughout the process?
How satisfied were you with the time taken to process your grants application and the works being carried out?
How satisfied are you with the quality of the building works carried out?
Overall, how satisfied were you with the service you received from Thurrock Council?
Do you feel that the service provided met any of the following needs?
Please let us know if you have any additional comments about the difference adaptations have made to your life?
Please give any other comments you would like to add about the Thurrock Council Disabled Facilities Grant Service:
